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By Paul PedroOctober 6, 2020 3:52pmGateway
  • With over 25 years in operation, Gateway Casinos & Entertainment Limited is one of the largest gaming and entertainment companies in Canada. Amazing individuals just like you from across Canada in British Columbia, Ontario and Alberta, are a part of the Gateway family.
  • THUNDER BAY — Before Gateway Casinos moves to reopen its Thunder Bay casino, it must decide whether it makes financial sense to operate with only 50 customers at a time.

Gateway Casinos across Ontario are slowly getting back to normal.

The slot machines at Cascades Casino in Chatham, Woodstock, Clinton, and Hanover will reopen to invited guests only beginning on Thursday as part of the province’s Stage 3 guidelines. Slots at Gateway sites in London, Sarnia, and Point Edward will reopen on Saturday. The restaurants at the Chatham, Point Edward, and Hanover casinos have been open since the end of July.

“We are excited to be able to re-open our Ontario properties and welcome back some of our team members and customers. The health and well-being of our employees and guests is our top priority,” said Gateway Casinos CEO Tony Santo. “We look forward to fully re-opening and welcoming more of our guests back in the future as capacities are increased and restrictions are lifted.”

Gateway Director of Communications and Public Affairs Rob Mitchell said at the end of July there were “capacity issues with a 50 person cap” that had to be resolved. However, the provincial government mandatory maximum is still 50 guests, and only slot machines will be open. Gateway said the table games will not be operational and non-gaming amenities will be very limited. All sites except Sarnia and Clinton will offer electronic table games. The properties will be open to invited My Club Rewards members only and invited members will be notified by email with details on how to make reservations.

Gateway Casinos said rigorous health and safety procedures will be in place along with a new reservation and virtual queue system to promote safe distancing. Gateway also said it is being hyper-vigilant in its cleaning protocols throughout its properties to prevent the spread of transmittable illnesses, including COVID-19. A new reservation and virtual queue system is also being used to allow guests to book their play time online, check-in upon arrival, and safely wait in their vehicles until the casino is ready for their entry.

“This system will allow our staff to properly prepare the gaming floor for our guests, and ensure there is no congestion at the entrance as they wait to enter,” said Santo. “Things may look and feel a little different around the property, but we remain committed to making your visit enjoyable.”

Alcoholic beverages will not be available on the gaming floor at this time and only Chatham, Point Edward, and Hanover will offer food and non-alcoholic beverages on the gaming floor. More re-opening information, including details on all amenities and opening hours, can be found at the individual casino websites or by following them on social media.

Gateway is promising the following health and safety protocols to keep guests and employees safe:

• Casinos will reduce seating capacities at all available games in order to comply with public health guidelines for safe distancing and allow for a minimum of six feet between guests.

• Our facilities continue to operate with the highest health & safety standards and will follow all public health officials’ guidelines to ensure that our facilities are clean, safe and healthy.

• New training given to employees to ensure their own health and safety as well as others.

• All hard surfaces and high touch areas are sanitized frequently throughout the day.

• Employee wellness will be checked at the beginning of each shift and no employee is allowed in the facility with any flu-like symptoms.

• Our team is washing hands frequently with soap and water or with an alcohol-based hand rub for at least 20 seconds.

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• All areas will be deep cleaned and sanitized at least once per day with continuous cleaning throughout the day.

• We have clearly marked areas where guests queue with floor decals for their safety and convenience.

• We have added Plexiglas barriers at players club desks, guest services, cashiers, and other areas throughout the property, to protect guests and employees alike.

• We have eliminated hand-to-hand contact with guests and co-workers, meaning no handshakes, fist bumps, high-fives, etc.

• We will continue to consult with the public health officials to ensure the health and wellbeing of guests and employees.

Playtime Casino Hanover to Feature New, Exciting Dining and Entertainment Options

September 20, 2018, Hanover, ON – Gateway Casinos & Entertainment Limited (“Gateway”) announced today it will invest an estimated $18 million into renovations at their Hanover Casino at 275 Fifth Street and create up to 70 new jobs in the Municipality of Hanover. The expanded casino will be rebranded as Playtime Casino Hanover and will feature 300 slots and 8 live table games (pending required approvals), and will be a showcase for Gateway’s signature restaurant brands MATCH Eatery & Public House and The Buffet. The renovations are expected to be completed by December of this year.

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Central to Gateway’s success has been the development of proprietary casino and restaurant brands. The Playtime brand is built around the design inspiration of “Play” and will deliver to patrons a high energy and fun experience with an expanded footprint of 32,672 square feet with an additional 3,283 square foot mezzanine. The expanded Playtime Hanover will build on its reputation as a popular local entertainment destination that will now offer both gaming entertainment as well as a dining and entertainment experiences with two new restaurants – MATCH Eatery & Public House and the Buffet.

Gateway Casino’s signature brand MATCH Eatery & Public House combines the welcoming and social traditions of a neighbourhood pub with the high energy and excitement of a sports bar. Whether it’s the big game, a family celebration or just a social gathering with friends, MATCH Eatery & Public House provides a casual, upbeat atmosphere ideal for any occasion. The Buffett equally complements the MATCH experience with an emphasis on exceptional value and an ever-changing menu highlighting cuisine from around the world with something for every age and appetite.

“This is the beginning of a whole new gaming and entertainment experience for Hanover.” said Linda McColl General Manager at Gateway Casinos, Playtime Hanover. “The Hanover, Bentinick & Brant Agricultural Society have been great partners in this venture making space available to us in in the former proposed Carriage Hall banquet facility. I want to thank Randy Rier from the agricultural society and Rhonda Waechter from the raceway for their help in making this happen. I also want to thank Hanover Mayor Sue Paterson and CAO Brian Tocheri for their help and support as well for allowing us to proceed so quickly.”

The investment in an expanded Hanover site follows the announcement of a new $36 million Cascades Casino to be built in Chatham-Kent and the $26 million renovation currently underway to transform Gateway Point Edward to Starlight Casino Point Edward.

Hanover Mayor, Sue Paterson said, “On behalf of council, we are equally excited about Gateway’s growth plans for Hanover. We believe Gateway couldn’t have picked a better community in which to invest $18 million. We are particularly pleased to see that construction of the agricultural society’s Carriage Hall project will be completed and that the partnership with the agricultural society remains strong. I also want to thank CAO Brian Tocheri, and Chief Building Official and Director of Development Don Tedford for their help and support.”

“It’s exciting news to see the planned expansion of Gateway Casino. This investment will boost our local economy and create new jobs in our area. It’s especially great to know that Carriage Hall will be completed and in partnership with the Hanover, Bentinick and Brant Agricultural Society, they will help to ensure the sustainability of this long-standing group as well as this attraction to Hanover for many years to come. I wish the best of success and prosperity to everyone involved,” said Bill Walker, MPP, Bruce-Grey-Owen Sound

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“The Ag Society is happy with Gateway and the jobs that will be coming to Hanover,” said Randy Rier President of the Hanover, Bentinick & Brant Agricultural Society.

A commitment to responsible gambling is integral to how Gateway operates in Ontario including OLG’s PlaySmart program. All Gateway properties in BC and Ontario hold RG Check accreditation. Together with OLG and other government partners, Gateway will continue to implement responsible gambling initiatives at all properties across Canada.

For more information on Gateway Hanover please go to www.hanover.gatewaycasinos.com

About Gateway Casinos & Entertainment Limited

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 26 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,600 people and boasts approximately 429 table games (including 48 poker tables), 13,818 slots, 82 restaurants and bars and 561 hotel rooms. As the new service provider for the Central Gaming Bundle in Ontario, Gateway recently added two new properties and one new planned build in Wasaga Beach to its portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Gateway Casino Hanover Restaurants Open

Information: Rob Mitchell

Hanover Md Casino Hotels

Director, Communications & Public Affairs

Gateway Casino Hanover

Gateway Casinos

Gateway Casino Hanover Restaurants New Jersey

Gateway

226-235-6548

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